SOS Report | community incident reporting for safer, stronger communities

SOS Report can be used as a standalone tool or integrated with SOS Exhale and SOS Mind for a complete community wellbeing solution.

What is SOS Report?

SOS Report is a flexible, secure digital reporting platform that enables individuals to report a wide range of incidents – from sexual harassment and drug misuse to mental health concerns and discrimination. Designed for use by community organisations, support agencies, educational institutions and more, SOS Report empowers people to speak up safely and anonymously when needed.

This platform is not just for noise complaints – it is a fully customisable system that organisations can tailor to their users' needs. Whether you're supporting students, residents, or the general public, SOS Report offers a structured, non-judgemental way to log incidents and trigger appropriate support.

Speak to us about configuring SOS Report for your organisation

Who is SOS Report for?

  • Universities & colleges –

    Students often struggle to know how or where to report serious issues like harassment, discrimination, or sexual violence. SOS Report offers a mobile-first, anonymous platform that lowers the barrier to speaking up – helping institutions respond faster and build trust with their student communities.

  • Housing providers & landlords –

    Managing tenant wellbeing and community cohesion is a growing challenge. SOS Report gives residents a direct way to report noise issues, property damage, harassment, and more – improving safety, reducing legal exposure, and helping landlords take timely, informed action.

  • Councils & local authorities –

    Community safety teams, safeguarding units, and enablement officers can use SOS Report to collect real-time reports from the people they support. Whether tackling antisocial behaviour, hate crime, or localised risk hotspots, this tool delivers the live insights needed for smarter interventions and responsive care.

  • Transport networks & public venues –

    Busy environments can be hotspots for under-reported incidents. SOS Report allows passengers and staff to report misconduct, abuse, or safety concerns without confrontation – protecting public confidence while enabling operators to identify patterns and deploy resources where needed.

  • Healthcare providers & NHS Trusts –

    In clinical settings, staff and patients may be reluctant to report bullying, mistreatment, or safeguarding breaches. SOS Report offers an anonymous, digital route for raising concerns – supporting internal investigations, meeting duty-of-care requirements, and improving organisational culture (supports Freedom to Speak Up objective).

  • Event organisers & leisure venues –

    Festivals, sports arenas, and entertainment venues need rapid-response tools to protect guests and staff. SOS Report enables real-time reporting during live events, helping security and welfare teams respond to problems fast and keep spaces safe and inclusive. Tailorable setup for event duration.

Key benefits of SOS Report

  • SOS Report makes it easy to capture incidents safely and securely, without pressure. Users don’t need to confront anyone directly – and all reports are private.

  • Organisations choose what incidents can be reported and who receives them – everything from harassment and bullying to wellbeing triggers and environmental concerns.

  • Reports are immediately routed to designated personnel (e.g. safeguarding leads, enablement teams) who can act quickly.

  • Incidents are visualised through a secure dashboard, helping you identify trends, hotspots, and areas needing urgent intervention.

  • Each report builds a secure timeline of incidents, allowing organisations to keep detailed records, support investigations, and build patterns of concern.

  • Whether you’re an employer, educator, or service provider, SOS Report helps you fulfil your responsibility to keep people safe and heard.

What can SOS Report do?

Here’s an example of how one organisation configured SOS Report for its users:

Categories included:
Sexual Harassment, Hate Crime, Racial Abuse, Drug Misuse, Alcohol Misuse, Discrimination, Mental Ill Health, Campus Watch, Victimisation, Theft, and more.

Features included:

  • Anonymous reporting

  • Date and time stamping

  • Optional media uploads (photos, screenshots)

  • Custom “Not Sure” option for users uncertain how to categorise their experience

  • Tailored routing to support staff or safeguarding teams

Book a demo to see how the system works.

How does it work?

  • Users access the app on their mobile or browser

  • They select a category (fully customisable), enter details, and upload images or evidence if desired

  • Reports can be made anonymously or with contact details

  • The system notifies the appropriate team or individual, in real time

  • All activity is logged and can be reviewed via the management dashboard

  • Data is secure, anonymised (if required), and compliant with UK data protection standards

SOS Report is powered by MCL, ensuring reliability, security, and scalability.

In partnership with GEM (installation partner) and MCL (software partner)

Ready to give your community a voice?

Talk to us today about tailoring SOS Report to your service or community.